Q: Can I cancel my order?
A: Orders can be cancelled with a full refund if they have not yet been dispatched. Shipped orders cannot be cancelled or refunded.
Q: When will my order be shipped?
A: Orders are shipped in batches weekly, meaning the process time for all orders are between 1-7 days. All orders are shipped from the UK. Extended delays are due to restocking delays.
Q: Do you ship outside of the United Kingdom?
A: Yes! You can see the shipping rates for your country by adding items to your cart and entering your address at checkout.
Q: How long is delivery after shipment?
A: Local delivery takes 2-4 days.
International delivery usually takes a little over a week but can take longer depending on delays in customs. All orders are tracked.
Q: Will I have to pay customs duties or import taxes on my order?
A: Yes, quite likely. Because I am a small business based in the United Kingdom, please be aware that international orders (including shipments to the European Union) may be subject to local import taxes, customs duties, and postal handling fees when entering your country.
Q: What happens if I refuse to pay the customs fees?
A: If you choose to refuse the customs payment, the package will automatically be marked as abandoned or returned to the UK. Please note that if a parcel is returned to me due to unpaid customs fees, I cannot refund your original shipping costs as those funds have already been spent to dispatch the package.